Settings & troubleshooting

Missing, stale & unexpected readings

Tell the difference between unsupported data, an old value, a locked feature and a reading that needs investigation.

Missing does not mean zero

A dash or “No reading” means the app does not have a usable value. It may be unsupported on that model, not supplied in the current car state, or absent from the latest reply. Do not interpret a blank charge counter as zero charges or a missing tyre reading as zero pressure.

Stale means previously received

If the adapter drops or the vehicle stops delivering data, the app can keep the last value visible with a stale indicator. That number belongs to an earlier time. Check the connection pill and whether readings are changing before treating a screenshot as current.

Check the vehicle’s capabilities

Open the Not available information under Settings and compare your model with the compatibility page. Earlier cars have a smaller set of implemented live requests. A three-sensor temperature layout on a later car is expected, not a missing fourth sensor.

If the number is surprising

  1. Confirm the units and whether the value is reported or estimated.
  2. Check the detected model and selected battery pack.
  3. Distinguish SOC from SOH and battery power from motor power.
  4. Review the car state: parked, READY, charging, cold or under load.
  5. Look at a trend or recorded journey rather than one rapidly changing sample.

Developer source labels can identify the ECU behind a figure. Include that label in a report if available. Avoid clearing faults, disconnecting batteries or changing safety-related settings just to make a number look normal.

If the car itself warns you

Follow the vehicle’s warning instructions and obtain qualified help. A phone connection and apparently normal app values do not overrule a warning from the vehicle or guarantee it is safe to continue driving.

Keep exploring

Meet the app behind the numbers.

Battery health, recorded assessments and everyday drives. Built around your Nissan Leaf.

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